The entire aquarium industry is built on shipping live marine specimens all over the world. The breeders’ shipping methods are built on processes that have been perfected over decades. We have customized our shipping methods to work specifically for Asian Arowanas. Please be aware that we are selling live animals that grow and shrink according to their environmental conditions. Sizing is approximate to what the breeders have in stock and we do not refund money based on size.
We have built our reputation for Exotic Animal Import by treating our customers with respect. We deeply value your satisfaction. Our customer service response times are simply unmatched in the industry. We are a trusted source of Asian Arowanas.
- All orders are processed immediately and will be shipped to you when all CITES Import/Export permits have been registered and received by our breeding farm. In the event of an out-of-stock, back-order or special order, you will receive an email to confirm the estimated delivery date.
- LiveExoticImports reserves the right to adjust shipping costs after checkout if such correction is required. You will be contacted should that happen.
- LiveExoticImports reserves the right to refuse shipment to anyone. Our carefully selected breeders do not treat their fishes as regular merchandise. We stand strongly by their code of ethics regarding breeding and raising of their fishes. Our selected breeders perform strict and high quality control procedures. They are performed throughout all stages including during selection, quarantine and the packaging processes. All these are done to ensure the fishes are healthy and strong before they are put on sale and shipped out.
- Each fish is individually hand selected and inspected to ensure it is 100% healthy with no known issues before shipment. All our breeders are proud of their inventory and stand firmly by their product quality. All our breeders have extremely low return/defect rates.
Dead on Arrival Claim and Policy
IMMEDIATE ACTION TO BE TAKEN UPON YOUR ORDERS ARRIVAL